Frequently Asked Questions

Ordering is simple and does not require an account:

After submitting the form, you will receive a phone call to verify the order and coordinate delivery. Your order is prepared for dispatch after this telephone confirmation.

Payment is made directly to the courier when the package is delivered. No online payment is required when you submit the order form. See our payment terms for further information.

After submitting the shipping form, you will see an on-screen confirmation. A member of the order confirmation team will then call the phone number you provided. The order is confirmed after your details have been verified during that call.

The call is used to verify the product, quantity, recipient name, telephone number and delivery address. It also allows the delivery details to be coordinated before the package is dispatched. Please keep your phone nearby after placing the order.

You can request a change or cancellation during the confirmation call, or by contacting customer support as soon as possible. Once the package has been handed to the courier, a cancellation may no longer be possible.

Yes. The website uses encrypted connections to protect the information submitted through the order form. Because payment is made to the courier at delivery, you are not asked to enter card details during checkout. Personal information is processed only for order management, confirmation and delivery, as described in our Privacy Policy.

We deliver in the European markets where each offer is available. The destination country is shown on the relevant product page. Orders must include a complete and valid delivery address within the supported market.

Delivery normally takes 24–48 hours after the order has been confirmed by telephone. In exceptional cases, such as courier delays, remote areas or unusually high order volumes, delivery may take up to 72 hours.

Shipping is free for the offers shown on our product pages. There are no additional standard delivery charges added to the displayed product price.

The order confirmation team verifies your address and telephone number before dispatch. The courier may contact you by phone when arranging or completing delivery. Please ensure that the number entered in the order form is correct and reachable.

The courier may contact you to coordinate another delivery attempt or provide locally available delivery instructions. Keeping your phone nearby helps prevent delays or a failed delivery.

Complete delivery information is available in our Shipping & Delivery Policy.

We offer free returns within 30 days of delivery. The product should be returned with its included components, accessories and packaging, and should not show damage caused by improper use.

Contact customer support before sending the product back. The team will verify the order and provide the return procedure and collection or shipping instructions. Do not send a package without first receiving return instructions.

The return is inspected after it reaches the designated return centre. Customer support will then confirm the refund method and processing details in accordance with the applicable return conditions.

Contact customer support as soon as possible and provide your order information together with clear photographs of the package, product and any missing or damaged components. The team will review the case and provide the appropriate solution.

Yes. Every product is covered by a 2-year warranty. The warranty covers eligible conformity or manufacturing issues under the applicable conditions. Damage caused by misuse, unauthorised modifications or normal wear may not be covered.

The exact contents of the offer are shown on the individual product page and in the product image. Please review the listed batteries, accessories, cables and components before placing your order.

Instructions supplied by the manufacturer are normally included in the package. Keep all packaging, documentation and product labels, especially during the return and warranty period.

No. You can order directly from the product page by adding the product to the cart and completing the shipping form. No registration or password is required.

You will be asked for the information required to confirm and deliver the order, such as your name, telephone number, street address, city and postal code. Optional notes can be used to provide helpful delivery information.

Your data is used to process the order request, make the confirmation call, organise delivery, provide customer support and meet applicable legal obligations. Read the Privacy Policy for more information.