Frequently Asked Questions
Find answers to the most common questions about our products, orders, shipping, and more.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All transactions are secured with SSL encryption.
How do I know my order was successful?
You will receive an order confirmation email immediately after your purchase. This email contains your order number, order details, and estimated delivery date. Please check your spam folder if you don't see it within a few minutes.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placing them. Please contact us immediately at [email protected] or call +39 02 845531. Once an order has been shipped, it cannot be cancelled.
Is it safe to shop on your website?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your complete credit card details on our servers.
Shipping & Delivery
Where do you ship to?
We ship to all European Union countries. Delivery times vary by location: Italy (24-48h), Germany/France/Austria (2-4 days), rest of EU (3-5 days). All orders include tracking.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order weight. We frequently offer free shipping promotions on orders over a certain value.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also track your order on our Order Tracking page using your order number and email address.
What if I'm not home during delivery?
Our courier partners will attempt delivery multiple times. If you're not available, they'll leave a notice with instructions on how to reschedule or pick up your package from a local collection point.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in resalable condition. Visit our Returns & Refunds page for complete details.
How do I return an item?
Contact our customer support team to initiate a return. We'll provide you with a return authorization number and shipping instructions. Please don't send items back without contacting us first.
How long does it take to receive my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Bank processing times may add 3-5 additional days.
Products & Warranty
Are your products covered by warranty?
Yes, all our products come with a minimum 2-year manufacturer warranty as required by EU law. Some products may have extended warranty options. Check individual product pages for specific warranty information.
Where can I find product manuals?
Product manuals are included with your purchase. Digital copies are also available on our Instructions & Manuals page. Simply search for your product model.
Are your appliances energy efficient?
We prioritize offering energy-efficient appliances. Energy ratings are clearly displayed on each product page. Look for our eco-friendly selections for the most efficient options.
Account & Technical
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders easily, save your shipping addresses, and access exclusive offers.
I forgot my password. What should I do?
Click on "Forgot Password" on the login page and enter your email address. You'll receive instructions to reset your password within a few minutes.
Still Have Questions?
Our customer support team is happy to help with any other questions you may have.
