Warranty & Repairs
All products sold by Univer Dealz come with full warranty coverage. We stand behind the quality of our products.
Years Minimum Warranty
Compliant Coverage
Genuine Parts
Warranty Coverage
Standard Warranty
All products purchased from Univer Dealz include a minimum 2-year warranty as required by EU consumer protection law. This warranty covers manufacturing defects and malfunctions that occur under normal use conditions.
The warranty period begins from the date of delivery. Please keep your order confirmation and proof of purchase, as these may be required for warranty claims.
What's Covered
- Manufacturing defects in materials and workmanship
- Mechanical and electrical failures under normal use
- Component malfunctions not caused by external factors
- Software issues on applicable products (where applicable)
What's Not Covered
- Damage from accidents, misuse, or negligence
- Damage from improper installation or setup
- Normal wear and tear (scratches, dents, fading)
- Consumable parts (filters, bulbs, batteries)
- Damage from power surges or incorrect voltage
- Modifications or repairs by unauthorized parties
- Cosmetic damage that doesn't affect functionality
How to Make a Warranty Claim
Gather Your Information
Have your order number, product model number, and proof of purchase ready. Take photos or videos of the issue to help us understand the problem.
Contact Our Support Team
Email us at [email protected] or call +39 02 845531. Describe the issue in detail and attach any photos or documentation.
Diagnosis & Solution
Our team will assess your claim and propose a solution. This may include troubleshooting steps, a repair, a replacement, or a refund depending on the situation.
Resolution
If a repair or replacement is needed, we'll arrange collection of the defective product and send you a repaired or replacement unit. All warranty repairs and replacements are free of charge.
Repair Services
In-Warranty Repairs
Repairs for issues covered under warranty are completely free, including parts, labor, and shipping. We use only genuine manufacturer parts to ensure quality and maintain your warranty.
Out-of-Warranty Repairs
For products no longer under warranty, we can still help. Contact us for a repair quote. We'll provide transparent pricing before any work begins.
Repair Timeframes
Most repairs are completed within 7-14 business days. Complex repairs may take longer. We'll keep you updated throughout the process.
Replacement Policy
If a product cannot be repaired, we'll offer a replacement with an equivalent or better model. If no replacement is available, a full refund will be issued.
Extended Warranty
Some of our products offer extended warranty options at the time of purchase. Extended warranties provide additional coverage beyond the standard 2-year period, giving you extra peace of mind.
Check individual product pages for extended warranty availability, or contact our team for more information.
Tips for Maintaining Your Products
- Read and follow the user manual instructions carefully
- Keep your product clean and properly maintained
- Use only recommended accessories and consumables
- Ensure proper ventilation for heat-generating appliances
- Use surge protectors to guard against power fluctuations
- Store products according to manufacturer guidelines when not in use
Need Warranty Support?
Our customer service team is ready to help with any warranty questions or claims.
